Client FAQs

Belonging-driven recruitment is more than just filling roles. Here’s how we make it work.

1: What do you actually do beyond sending CVs? We don’t just send CVs — we make considered recommendations. Each introduction is a story of potential and alignment, showing how a candidate can elevate your brand.

2: How do you make sure you understand our brand and culture? Listening comes first. We learn how you and your teams work, the nuances that drive success. This ensures every candidate recommendation is more than just a fit; it’s a catalyst for growth.

3: How do you do what you do? Our process is a partnership, beginning with deep listening and ending with the seamless integration of a new team member. It's a journey we take together, ensuring every step is aligned with your vision.

4: How long does the process take? Our priority is finding the right match, not the fastest one. We move at the speed of quality, ensuring decisions that last.

5: How do we decide who’s right for the role? We start with collaboration to define what “right” means. That means clarity on skills, mindset, and what belonging looks like in your team. We bring clarity and structure, helping you see beyond a candidate’s CV and profile to the potential for lasting impact.

6: What if there’s a shortage of candidates for our role? That’s often where we add the most value. We see opportunity rather than scarcity. Our network, reputation and how we communicate your brand story turn passive interest into active engagement.

7:  Do you ever recommend people when there isn’t an active role? Yes — we don’t just react, we anticipate. When we build a relationship with you and know your brand well, we start to see opportunities. Our proactive approach means we're always looking for ways to strengthen your team.

8: How will you represent our brand to potential candidates? We are your brand ambassador, ensuring every interaction reflects your values and vision. We share what matters—not just job specs—helping people understand why they’d want to join your team.

9: Do you ever share candidate details without consent? Never. Trust, transparency and respect are our currency. We only move forward with candidates after we have spoken and have their explicit consent.

10: How do your fees work? We only invoice on the day the person joins your team. Our fee is a percentage of their agreed annual salary, set out before we begin any search. There are no hidden costs or upfront payments — we do the work until the day they join. It’s simple, transparent, and designed to reflect our commitment to getting the hire right.

11: What makes Encore Recruitment, Encore? Encore is about building futures, not transactions. Our success is measured in lasting connections. It’s why 83% of those we placed between October 2022 and September 2023 are still in role, and 71% of clients return. (Data as at October 2025.)

Ready to experience belonging-driven recruitment? Let's start a conversation.